/* Support: /support/, /support/ticket/, /support/staff/. CSP-compliant: every
   look is a class here, never a style attribute. */

:root {
    --sp-bg: #080b12;
    --sp-card: #101520;
    --sp-card-2: #0d1219;
    --sp-border: #1f2937;
    --sp-text: #f1f5f9;
    --sp-dim: #94a3b8;
    --sp-muted: #64748b;
    --sp-primary: #7dd3fc;
    --sp-primary-dark: #0284c7;
    --sp-accent: #a78bfa;
    --sp-good: #34d399;
    --sp-warn: #fbbf24;
    --sp-bad: #f87171;
}

* {
    box-sizing: border-box;
}

body {
    margin: 0;
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, sans-serif;
    background: var(--sp-bg);
    color: var(--sp-text);
    line-height: 1.6;
    min-height: 100vh;
}

a {
    color: var(--sp-primary);
}

.sp-container {
    max-width: 960px;
    margin: 0 auto;
    padding: 0 1.25rem;
}

.sp-wide .sp-container {
    max-width: 1400px;
}

.sp-hidden {
    display: none !important;
}

.sp-header {
    border-bottom: 1px solid var(--sp-border);
    background: linear-gradient(180deg, rgba(2, 132, 199, 0.12), rgba(8, 11, 18, 0));
    padding: 2.25rem 0 1.5rem;
    margin-bottom: 1.5rem;
}

.sp-header h1 {
    margin: 0.2rem 0 0.4rem;
    font-size: 2rem;
}

.sp-lede {
    color: var(--sp-dim);
    max-width: 46rem;
    margin: 0;
}

.sp-crumbs {
    margin: 0;
    color: var(--sp-muted);
    font-size: 0.9rem;
}

.sp-card {
    background: var(--sp-card);
    border: 1px solid var(--sp-border);
    border-radius: 12px;
    padding: 1.25rem 1.4rem;
    margin-bottom: 1.25rem;
}

.sp-card h2,
.sp-card h3 {
    margin-top: 0;
}

.sp-aside ul {
    margin: 0;
    padding-left: 1.2rem;
    color: var(--sp-dim);
}

/* Forms */

.sp-form label {
    display: block;
    font-weight: 600;
    margin-bottom: 0.3rem;
}

.sp-form input[type='text'],
.sp-form input[type='email'],
.sp-form input[type='search'],
.sp-form select,
.sp-form textarea,
.sp-filters input,
.sp-filters select {
    width: 100%;
    padding: 0.6rem 0.75rem;
    border: 1px solid var(--sp-border);
    border-radius: 8px;
    background: var(--sp-card-2);
    color: var(--sp-text);
    font: inherit;
}

.sp-form textarea {
    resize: vertical;
}

.sp-form input:focus,
.sp-form select:focus,
.sp-form textarea:focus {
    outline: 2px solid var(--sp-primary-dark);
    outline-offset: 1px;
}

.sp-row {
    margin-bottom: 1rem;
}

.sp-two {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1rem;
}

.sp-inline {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.75rem;
    margin: 0.6rem 0;
}

.sp-inline label {
    margin: 0;
}

.sp-inline select {
    width: auto;
}

.sp-hint {
    color: var(--sp-muted);
    font-size: 0.88rem;
    margin: 0.3rem 0 0;
}

.sp-muted {
    color: var(--sp-muted);
}

.sp-error {
    color: var(--sp-bad);
    min-height: 1.2em;
    margin: 0.4rem 0 0;
}

.sp-checkbox {
    display: flex !important;
    align-items: center;
    gap: 0.5rem;
    font-weight: 500 !important;
}

.sp-choices {
    border: none;
    padding: 0;
    margin: 0 0 1rem;
}

.sp-choices legend {
    font-weight: 600;
    margin-bottom: 0.4rem;
}

.sp-choice-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
    gap: 0.5rem;
}

.sp-choice {
    display: flex !important;
    align-items: center;
    gap: 0.5rem;
    padding: 0.6rem 0.75rem;
    border: 1px solid var(--sp-border);
    border-radius: 8px;
    background: var(--sp-card-2);
    cursor: pointer;
    font-weight: 500 !important;
}

.sp-choice:has(input:checked) {
    border-color: var(--sp-primary-dark);
    background: rgba(2, 132, 199, 0.15);
}

.sp-button {
    display: inline-block;
    padding: 0.65rem 1.3rem;
    border: 1px solid rgba(125, 211, 252, 0.5);
    border-radius: 8px;
    background: rgba(2, 132, 199, 0.25);
    color: var(--sp-text);
    font: inherit;
    font-weight: 600;
    text-decoration: none;
    cursor: pointer;
}

.sp-button:hover:not(:disabled) {
    background: rgba(2, 132, 199, 0.4);
}

.sp-button:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.sp-secondary {
    background: transparent;
    border-color: var(--sp-border);
}

/* The human verification indicator */

.sp-verify {
    display: flex;
    align-items: center;
    gap: 0.6rem;
    margin: 0.5rem 0 1rem;
    color: var(--sp-dim);
}

.sp-verify-dot {
    width: 0.8rem;
    height: 0.8rem;
    border-radius: 50%;
    background: var(--sp-muted);
    flex: none;
}

.sp-verify-dot.sp-verifying {
    background: var(--sp-warn);
    animation: sp-pulse 1.2s ease-in-out infinite;
}

.sp-verify-dot.sp-verified {
    background: var(--sp-good);
    animation: none;
}

@keyframes sp-pulse {
    50% {
        opacity: 0.35;
    }
}

@media (prefers-reduced-motion: reduce) {
    .sp-verify-dot.sp-verifying {
        animation: none;
    }
}

/* Files, links, lists */

.sp-files {
    list-style: none;
    padding: 0;
    margin: 0.4rem 0 0;
}

.sp-files li {
    padding: 0.2rem 0;
    overflow-wrap: anywhere;
}

.sp-link-box {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.75rem;
    padding: 0.75rem;
    border: 1px dashed var(--sp-border);
    border-radius: 8px;
    margin: 0.75rem 0;
}

.sp-link-box a {
    overflow-wrap: anywhere;
    font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
    font-size: 0.9rem;
}

.sp-ticket-list {
    list-style: none;
    padding: 0;
    margin: 0;
}

.sp-ticket-row {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.6rem;
    padding: 0.5rem 0;
    border-bottom: 1px solid var(--sp-border);
}

/* Badges */

.sp-badge {
    display: inline-block;
    padding: 0.1rem 0.6rem;
    border-radius: 999px;
    font-size: 0.8rem;
    font-weight: 600;
    border: 1px solid currentColor;
}

.sp-status-new {
    color: var(--sp-accent);
}

.sp-status-open {
    color: var(--sp-primary);
}

.sp-status-waiting {
    color: var(--sp-warn);
}

.sp-status-resolved {
    color: var(--sp-good);
}

.sp-status-closed {
    color: var(--sp-muted);
}

.sp-meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.6rem;
}

.sp-number {
    font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
    color: var(--sp-dim);
}

.sp-tag {
    margin-left: 0.5rem;
    padding: 0 0.45rem;
    border-radius: 4px;
    font-size: 0.75rem;
    background: var(--sp-card-2);
    color: var(--sp-dim);
}

.sp-tag-internal {
    background: rgba(251, 191, 36, 0.15);
    color: var(--sp-warn);
}

/* The thread */

.sp-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    margin-bottom: 1rem;
}

.sp-thread {
    display: flex;
    flex-direction: column;
    gap: 0.9rem;
    margin-bottom: 1.25rem;
}

.sp-message {
    border: 1px solid var(--sp-border);
    border-radius: 12px;
    padding: 0.9rem 1.1rem;
    background: var(--sp-card);
}

.sp-from-staff {
    border-left: 3px solid var(--sp-primary-dark);
}

.sp-from-requester {
    border-left: 3px solid var(--sp-accent);
}

.sp-internal {
    background: rgba(251, 191, 36, 0.06);
    border-left-color: var(--sp-warn);
}

.sp-message-head {
    margin-bottom: 0.5rem;
}

.sp-message-body {
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}

/* The desk */

.sp-stats {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(130px, 1fr));
    gap: 0.6rem;
    margin-top: 1rem;
}

.sp-stat {
    background: var(--sp-card);
    border: 1px solid var(--sp-border);
    border-radius: 10px;
    padding: 0.6rem 0.8rem;
    display: flex;
    flex-direction: column;
}

.sp-stat strong {
    font-size: 1.3rem;
}

.sp-stat span {
    color: var(--sp-muted);
    font-size: 0.8rem;
}

.sp-filters {
    display: grid;
    grid-template-columns: 2fr repeat(5, 1fr) auto;
    gap: 0.5rem;
    margin-bottom: 0.75rem;
}

.sp-table {
    width: 100%;
    border-collapse: collapse;
}

.sp-table th,
.sp-table td {
    text-align: left;
    padding: 0.55rem 0.6rem;
    border-bottom: 1px solid var(--sp-border);
    vertical-align: top;
}

.sp-table tbody tr {
    cursor: pointer;
}

.sp-table tbody tr:hover {
    background: rgba(2, 132, 199, 0.08);
}

.sp-awaiting td:first-child {
    border-left: 3px solid var(--sp-accent);
}

.sp-pri-urgent td:nth-child(5) {
    color: var(--sp-bad);
    font-weight: 700;
}

.sp-pri-high td:nth-child(5) {
    color: var(--sp-warn);
}

.sp-pager {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    margin-top: 0.75rem;
}

.sp-ticket-head {
    margin: 1.5rem 0 1rem;
}

.sp-ticket-grid {
    display: grid;
    grid-template-columns: minmax(0, 2fr) minmax(260px, 1fr);
    gap: 1.25rem;
}

.sp-dl {
    display: grid;
    grid-template-columns: max-content 1fr;
    gap: 0.3rem 0.8rem;
    margin: 0;
}

.sp-dl dt {
    color: var(--sp-muted);
}

.sp-dl dd {
    margin: 0;
    overflow-wrap: anywhere;
}

.sp-events,
.sp-checks {
    padding-left: 1.1rem;
    margin: 0;
    color: var(--sp-dim);
    font-size: 0.88rem;
    overflow-wrap: anywhere;
}

.sp-ok {
    color: var(--sp-good);
}

.sp-fail {
    color: var(--sp-bad);
}

.sp-footer {
    border-top: 1px solid var(--sp-border);
    margin-top: 2rem;
    padding: 1.5rem 0;
    color: var(--sp-muted);
    font-size: 0.9rem;
}

@media (max-width: 860px) {
    .sp-two,
    .sp-ticket-grid {
        grid-template-columns: 1fr;
    }

    .sp-filters {
        grid-template-columns: 1fr 1fr;
    }

    .sp-table th:nth-child(3),
    .sp-table td:nth-child(3),
    .sp-table th:nth-child(6),
    .sp-table td:nth-child(6) {
        display: none;
    }
}